Configuring Taxes

Taxes represent additional charges applied to the price of goods or services, typically mandated by government regulations. In BoldSales, taxes allow you to apply additional charges to products or transactions based on regulatory requirements.

This guide explains how to create taxes, assign them to products, and apply them to line items or sales documents during quoting and deal management.

Line item tax

A line item tax is applied to individual products or services within a transaction. Each product added to the pricing table can have its own tax rate.

One-time tax

A one-time tax is applied to the entire pricing table. The tax is calculated on the total amount of the sales document and added as a single charge.

Steps to create a tax

1. Go to Setup from the left sidebar.
2. Navigate to the Configure, Price, Quote (CPQ) section and select Products or search for Products using the search bar.

3. On the Products fields listing page, click the  button at the top to open the tax library.

4. Click and fill in the following fields:

   Name: Enter a descriptive name for the tax (e.g., VAT 18%, Service Tax).

   Percentage: Enter a value between 0.00% and 100%. This defines the tax rate.

   Type: Select how the tax applies. Click the dropdown to select either Line item, One-time, or Both.

5. Mark as active: Enabled by default. Uncheck it if you want to create an inactive tax.

6. Click Create to save.

The below image illustrates creating a tax.

Note: The Percentage and Type fields cannot be edited after a tax is created. To apply a different value or type, you must create a new tax entry.

Adding tax to a product

1. Go to the Products module from the left sidebar (Shortcut G +P).
2. Open the existing product or create a new product by clicking + Product at the top-right, it will automatically open the details page.
3. The details page opens with the Fields tab selected. Use the search bar to find the Tax field.
4. The tax field displays only taxes created with the type Line item or Both. Choose the appropriate tax from the dropdown list.

The below images shows how to add tax in products.

5. Click to save.

Note: One-time taxes will not appear in the product Tax dropdown as they apply to the entire pricing table, not individual products.

Adding a tax to line items in the products tab

To apply a tax to product line items within a pipeline record, follow the below steps:

1. Go to Pipelines (Business Process Pipelines) from the left sidebar.
2. Select the desired pipeline to view the records within that pipeline.
3. Open a pipeline record and click Products tab.
4. If no products have been added yet, click Add Line Items at the bottom to open the Product Line Items drawer. If products already exist in the record, click Add or Edit Line Items to open the drawer to view, modify, or add a new line item.
5. Under the Name column, search and select the product from the dropdown list.
6. Click Add line item to include more products if required.
7. After adding the product, click the action menu next to the product and select Expand details to view all line item details.

Adding a line item tax

1. After expanding the details, Locate the Tax field. If a tax is already applied, it will appear automatically.
2. To change the tax, click the pencil icon.
3. Select the desired tax from the dropdown list (e.g., VAT (2%)).
4. Click Save to apply the tax to the line item.

Adding a one-time tax

1. Click Add one-time taxes at the bottom right in the drawer.
2. If the product already has a line item tax, the following confirmation dialog will appear Are you sure you want to apply a one-time tax? This will remove all existing line item taxes.
3. Clicking Proceed allows you to add one-time tax, while removing all the line item taxes added for the individual products and clicking cancel will discard the action.

Note: You can’t have both line item tax and one-time tax added at the same time.

4. When you click Proceed, a dialog will open where you can select one-time taxes from the dropdown list. You can also add additional taxes by clicking Add another tax
5. You can add up to 10 one-time taxes per product line item. This is the maximum limit supported.
6. Review the Total (Excluding taxes), Taxes, and Grand total.
7. Click Save.

Tax amounts shown do not contribute to the actual revenue calculation.

Adding a tax to line items in the sales documents

1. Go to Business Process Pipelines from the left sidebar.
2. Select the pipeline you want from the menu to view the records within that pipeline.
3. Click a pipeline record to open its details page, then select the Sales Documents tab.
4. Click + Quote to generate a new quote.
5. Select a template and click on Use this template button.

Note: If no quote templates have been created yet, you must create one before proceeding. To learn how to create a template, visit: Creating a standard document template and a sales document

6. After selecting a quote template, if the record already contains product line items, a Tax mismatch dialog will appear. This happens because the taxes defined in the selected template may differ from the taxes already applied to the products in the record.
7. In the pricing table, if products have already been added to the pipeline record, they will automatically appear there. To make changes or add a new product, click Add or Edit Line Items. This opens the Product Line Items drawer.
8. You can edit the existing line item by clicking > or add new line item by clicking Add line item and selecting the desired product by using the search bar dropdown to add it to the pricing table.
9. After adding the product, click the … next to the product and select Expand details to view all line item details or click > at the left to expand.